Shipping policy

Made to order & delivery time

Every Pathkind mat is made to order rather than kept in stock. Please allow 14–21 days from when you place your order to when it’s delivered, wherever in the world you’re ordering from.

If you need your order by a specific date, get in touch before you order and we’ll let you know if it’s possible.

Shipping rates
We ship worldwide. Shipping costs are calculated at checkout based on your delivery location.

If your order is shipped outside the UK, it may be subject to import duties, taxes, or customs fees charged by your country when it arrives. These charges are separate from your order total - they’re not something we charge or collect, and we have no control over them. They’re set by your local customs authority and are your responsibility to pay. If you’re not sure what to expect, it’s worth checking with your local customs office before you order.

Order tracking
Once your order is dispatched, we’ll email you a confirmation with tracking information where available.

Delays
The 14–21 days above is an estimate, not a guarantee. It can occasionally take longer - around holidays, during busy periods, or because of courier or customs delays. We’ll let you know if your order is going to take significantly longer than expected.

Incorrect delivery details
Please double-check your delivery address at checkout. We can’t be held responsible for delays, extra charges, or non-delivery caused by an incorrect or incomplete address.

Lost, damaged, or missing parcels
If your order hasn’t arrived within 30 days of placing it, or it arrives damaged, email us at hello@pathkindsensory.com with your order number - include photos if it’s arrived damaged - and we’ll sort it out.

Returns
See our Refund Policy for how returns work.

Questions
If you have any questions about shipping before you order, email us at hello@pathkindsensory.com